{"id":16734,"date":"2026-04-22T18:41:31","date_gmt":"2026-04-22T11:41:31","guid":{"rendered":"http:\/\/ciputrasmgeyeclinic.com\/terms-conditions\/"},"modified":"2026-04-22T18:52:13","modified_gmt":"2026-04-22T11:52:13","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/ciputrasmgeyeclinic.com\/en\/terms-conditions\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"

Last updated: 12 April 2026<\/em><\/p>\n

1. Introduction<\/h2>\n

These Terms & Conditions govern your access to and use of the website ciputrasmgeyeclinic.com, including all related subdomains, features, and services made available therein (hereinafter referred to as the \u201cWebsite\u201d). This Website is operated by PT Ciputra SMG, a limited liability company duly established under the laws of the Republic of Indonesia and the legal entity that owns and manages healthcare facilities under the name CIPUTRA SMG EYE CLINIC (hereinafter referred to as \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d).<\/p>\n

This document constitutes a legally binding agreement between you as the user (\u201cUser\u201d or \u201cYou\u201d) and us as the operator of the Website.<\/p>\n

By accessing, browsing, or using this Website in any manner, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions set forth in this document. This agreement takes effect from the moment you first access the Website.<\/p>\n

If you do not agree with any part of these terms and conditions, please discontinue use of this website immediately. You are free to leave this website at any time.<\/p>\n

These Terms & Conditions have been prepared with reference to the applicable laws and regulations of the Republic of Indonesia, including but not limited to Law Number 11 of 2008 concerning Electronic Information and Transactions, as amended by Law Number 19 of 2016 (the ITE Law).<\/p>\n

For the avoidance of doubt, this website is provided for informational and communication purposes only and does not constitute a platform for the provision of medical services, diagnosis, or treatment. No doctor-patient relationship or other legally binding service relationship is created solely through the use of this website.<\/p>\n

2. Definitions<\/h2>\n

To ensure clear and consistent understanding, the following terms carry the meanings defined below whenever they are used in these Terms & Conditions:<\/p>\n

"We," "Us," or "Our" refers to PT Ciputra SMG, a legal entity established under the laws of the Republic of Indonesia, which operates and manages the Healthcare Facilities.<\/p>\n

"User" or "You" refers to any individual who accesses, browses, or uses this website, whether or not they have subscribed to the newsletter service.<\/p>\n

"Website" refers to ciputrasmgeyeclinic.com and all of its associated subdomains, including all pages, content, features, and services available therein.<\/p>\n

"Services" refers to all services available through the website, including but not limited to health information articles, doctor directory, appointment request forms, and newsletter subscription.<\/p>\n

"Healthcare Facilities"means all primary clinics and healthcare service units owned and managed by PT Ciputra SMG under the name CIPUTRA SMG EYE CLINIC, including but not limited to CIPUTRA SMG EYE CLINIC Lotte Kuningan, CIPUTRA SMG EYE CLINIC Pondok Indah, CIPUTRA SMG EYE CLINIC Surabaya and\/or any other healthcare facilities currently existing or that may be established, acquired, operated, or become affiliated in the future.<\/p>\n

Any terms not specifically defined in this section shall carry the meanings commonly attributed to them under the applicable laws and regulations of the Republic of Indonesia.<\/p>\n

3. Website Use Terms<\/h2>\n

This website is provided for informational purposes only. All content contained herein is intended to provide general information about Healthcare Facilities, available healthcare services, doctor profiles, and educational health articles.<\/p>\n

To use this website, you must be at least 18 (eighteen) years of age. If you are under 18 years of age, you may only use this website with the consent and supervision of a parent or legal guardian. By using this website, you represent that you meet the above age requirement or that you have obtained the necessary consent.<\/p>\n

You agree to use this website lawfully, in compliance with all applicable laws and regulations, and in good faith. When using this website, you are prohibited from engaging in the following activities:<\/p>\n

    \n
  • Attempting to gain unauthorized access to website systems, servers, or networks (hacking);<\/li>\n
  • Conducting automated data collection (scraping) without prior written permission from Us;<\/li>\n
  • Distributing viruses, malware, or other malicious code through the website;<\/li>\n
  • Submitting false, misleading, or inaccurate information through any forms available on the website;<\/li>\n
  • Using the website for any purpose that violates applicable laws or regulations;<\/li>\n
  • Interfering with the operation, security, or integrity of the website and its infrastructure.<\/li>\n<\/ul>\n

    We reserve the right to restrict, suspend, or block access for any user who violates the above provisions, without prior notice and without any obligation to provide compensation of any kind.<\/p>\n

    4. Health Content Disclaimer<\/h2>\n

    This section is critically important and must be understood by all users of this website.<\/p>\n

    All medical and health information available on this website, including but not limited to health articles, doctor profiles, service descriptions, and information about medical procedures, is provided solely for educational and general informational purposes. This content is intended to help the public understand general health topics.<\/p>\n

    The content available on this website does NOT constitute medical diagnosis, medical advice, or treatment recommendations. No information on this website is intended to replace direct consultation with a qualified medical professional. This content should NOT be used as a substitute for professional medical consultation, health examinations, diagnosis, or treatment.<\/p>\n

    You must always consult a qualified doctor or medical professional for any decisions relating to your health. Never disregard professional medical advice or delay seeking medical care because of information you have read on this website. In the event of a medical emergency, contact your nearest emergency services immediately.<\/p>\n

    Medical science evolves continuously and dynamically. Information available on this website may not always reflect the most current medical developments, findings, or guidelines. We make no warranties whatsoever regarding the completeness, accuracy, timeliness, or suitability of health content on this website for any particular medical situation.<\/p>\n

    5. Appointment Request Terms<\/h2>\n

    This website provides an appointment request form that allows you to submit a request for a consultation with a doctor at Healthcare Facilities. It is important to understand that completing this form constitutes a request, not a confirmed booking or guaranteed appointment.<\/p>\n

    Appointment confirmation is subject to doctor availability and applicable practice schedules. Our team will contact you to confirm or reschedule your appointment via the phone number or email address you provided in the form. Accordingly, you are responsible for ensuring that the contact information you provide is accurate and up to date.<\/p>\n

    No payment is collected or processed through this website. All payment transactions, if any, are conducted directly at the relevant healthcare facility at the time of your visit.<\/p>\n

    We reserve the right to decline any appointment request for any reason, including but not limited to doctor unavailability, incomplete information provided, or other operational considerations.<\/p>\n

    We shall not be liable for any loss, delay, missed appointment, or other consequences arising from communication failure, incorrect contact information provided by the user, or technical issues affecting the submission or processing of appointment requests.<\/p>\n

    6. Newsletter<\/h2>\n

    This website offers a newsletter service that you may subscribe to on an entirely voluntary basis. Newsletter subscription requires your active consent, and you may unsubscribe at any time without any penalty or consequence.<\/p>\n

    To unsubscribe, you may use the "unsubscribe" link included in every newsletter email we send, or by contacting us through the contact information provided at the end of this document.<\/p>\n

    Newsletter content is informational in nature and does not constitute medical advice. The frequency and content of newsletters are determined at Our sole discretion. User data collected for newsletter purposes is handled in accordance with our Privacy Policy.<\/p>\n

    7. Intellectual Property<\/h2>\n

    All content on this website, including but not limited to text, images, photographs, videos, logos, graphics, page layouts, and doctor profile information, is owned by, licensed to, or otherwise owned by, licensed to, or otherwise controlled by Us. Such content is protected by the applicable copyright and intellectual property laws of the Republic of Indonesia.<\/p>\n

    The names, logos, and related brand elements associated with the Healthcare Facilities are registered trademarks and\/or intellectual property owned by or licensed to Us.. Any use of these trademarks without Our prior written permission is prohibited.<\/p>\n

    You are permitted to view and print content from this website for personal, non-commercial use only, provided that all copyright and proprietary notices are preserved. Without prior written permission from Us, you may not:<\/p>\n

      \n
    • Reproduce, duplicate, or copy any website content;<\/li>\n
    • Modify or alter any website content;<\/li>\n
    • Distribute, republish, or publicly display any website content;<\/li>\n
    • Transmit or transfer any website content to third parties;<\/li>\n
    • Create derivative works based on any website content.<\/li>\n
    • No implied license to any trademark is granted through the use of this website.<\/li>\n<\/ul>\n

      8. Third-Party Links<\/h2>\n

      This website contains links to external websites, including affiliated clinic websites, WhatsApp, and social media platforms. These links are provided solely for your convenience and reference.<\/p>\n

      We do not control and are not responsible for the content, privacy policies, security, or availability of any third-party websites. The inclusion of a link to an external website does not imply that We endorse, sponsor, or recommend such website or its content.<\/p>\n

      You access third-party websites at your own risk. We recommend that you read and understand the terms and conditions and privacy policies of any third-party website you visit through links on our website.<\/p>\n

      9. Limitation of Liability<\/h2>\n

      This website and all of its content are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied.<\/p>\n

      We shall not be liable for the following:<\/p>\n

        \n
      • Website downtime, maintenance, or unavailability, whether planned or unplanned;<\/li>\n
      • Errors, inaccuracies, or incompleteness in website content;<\/li>\n
      • Actions taken based on website information without first consulting a qualified medical professional;<\/li>\n
      • The content, policies, or practices of third-party websites linked from this website;<\/li>\n
      • Data loss or device damage arising from the user's own equipment or internet connection.<\/li>\n<\/ul>\n

        Clinical and medical responsibility for treatment and care outcomes lies with the treating physicians and the respective healthcare facility, not with this website. The website serves solely as a means of providing information and facilitating communication.<\/p>\n

        To the maximum extent permitted by the applicable laws of Indonesia, We disclaim all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.<\/p>\n

        To the fullest extent permitted by applicable law, We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of data, loss of business, or loss of opportunity, arising out of or in connection with the use of this website.<\/p>\n

        10. Indemnification<\/h2>\n

        You agree to indemnify, defend, and hold harmless Us, together with our directors, employees, representatives, and affiliates, from and against any and all claims, demands, losses, damages, costs, or expenses (including reasonable legal fees) arising from or relating to:<\/p>\n

          \n
        • Your misuse of this website;<\/li>\n
        • Your submission of false or misleading information through the website;<\/li>\n
        • Your violation of these Terms & Conditions;<\/li>\n
        • Any infringement of third-party rights arising from your use of this website.<\/li>\n
        • This indemnification obligation shall survive the expiration or termination of these Terms & Conditions.<\/li>\n<\/ul>\n

          11. Dispute Resolution<\/h2>\n

          These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia.<\/p>\n

          Step 1 \u2014 Musyawarah (Amicable Deliberation): Any dispute arising from or in connection with these Terms & Conditions shall first be resolved amicably through deliberation (musyawarah untuk mufakat) within 30 (thirty) calendar days from the date the dispute is raised by either party to the other.<\/p>\n

          Step 2 \u2014 District Court (Pengadilan Negeri): If the deliberation process fails to resolve the dispute within the above period, both parties agree to submit the dispute to the competent District Court (Pengadilan Negeri) in Indonesia for resolution.<\/p>\n

          Both parties agree to waive the provisions of Articles 1266 and 1267 of the Indonesian Civil Code (Kitab Undang-Undang Hukum Perdata) to the extent that a court order would otherwise be required for the termination of these Terms & Conditions.<\/p>\n

          12. Changes to These Terms<\/h2>\n

          We reserve the right to modify, update, or replace these Terms & Conditions at any time as necessary and in response to applicable legal developments. Changes may be made without prior notice to users.<\/p>\n

          Any changes will be published on this page with an updated "last modified" date. Your continued use of this website following the publication of changes constitutes your acceptance of the revised Terms & Conditions.<\/p>\n

          We encourage you to review this page periodically so that you are always aware of the latest applicable terms.<\/p>\n

          13. Severability<\/h2>\n

          If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions of this document shall continue in full force and effect.<\/p>\n

          The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable, while preserving the original intent and purpose of such provision as intended by the parties.<\/p>\n

          14. Contact Us<\/h2>\n

          If you have any questions, comments, or concerns regarding these Terms & Conditions, please contact us through the following channels:<\/p>\n

            \n
          • Email: healthcare.legal.web@ciputra.com<\/li>\n
          • Phone: 021 298 881 38<\/li>\n<\/ul>\n

            Address:<\/p>\n

            Ciputra SMG Eye Clinic, Lotte Shopping Avenue Lantai 5 unit D, Jl. Prof. DR. Satrio Kav. 3-5, Kel. Karet Kuningan, Kec. Setiabudi, Kota Adm. Jakarta Selatan, Prov. DKI Jakarta<\/p>\n

            Ciputra SMG Eye Clinic, Pondok Indah Office Tower 5 lantai 2 Unit 201 Jl. Sultan Iskandar Muda Kav. V-TA, Kel. Pondok Pinang, Kec. Kebayoran Lama, Kota Adm. Jakarta Selatan, Prov. DKI Jakarta, 12310<\/p>\n

            Ciputra SMG Eye Clinic, Skyloft SOHO Lantai 8, Jl. Mayjend Sungkono No. 87, Kel. Gunung Sari, Kec. Dukuh Pakis, Kota Surabaya, Prov. Jawa Timur, 60224<\/p>\n","protected":false},"excerpt":{"rendered":"

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