Privacy Policy
Last updated: 12 April 2026
1. Introduction
PT Ciputra SMG, a limited liability company duly established under the laws of the Republic of Indonesia, which owns and manages healthcare service facilities (“we”, “us”, or “our”), operates and manages the website ciputrasmgeyeclinic.com and all of its subdomains (collectively, the “Website”). We value your trust and are fully committed to protecting the privacy and personal data of every visitor to our Website.
This Privacy Policy describes in detail how we collect, use, store, and protect your personal data when you access or use our Website and services. This policy applies to all pages and features on this website, including appointment forms, contact forms, newsletter subscriptions, and all other digital services.
This policy has been prepared in accordance with applicable Indonesian law, specifically Law No. 27 of 2022 on Personal Data Protection (UU PDP) and Law No. 11 of 2008 on Electronic Information and Transactions (UU ITE) as amended by Law No. 19 of 2016. By accessing and using this website, you are deemed to have read, understood, and agreed to the data collection and usage practices described in this policy.
We act as the Data Controller for all personal data processing carried out through this website. Processing of personal data is based on consent and/or other lawful bases in accordance with applicable laws and regulations.
2. Data We Collect
We collect personal data in the following categories, depending on how you interact with our website. We only collect data that is genuinely necessary to provide the services you request.
A. Data from Contact & Appointment Forms
When you fill out an appointment form (Buat Janji) or a contact form on our website, we collect the following information:
- Full name
- Phone number
- Email address
This data is provided voluntarily by you and is used solely to process and respond to the appointment request or inquiry you have submitted.
B. Newsletter Data
If you subscribe to our newsletter, we will collect:
- Full name
- Phone number
- Email address
This data is used exclusively to deliver newsletter content, including health information, our service updates, and other educational materials. You can unsubscribe at any time via the link provided in every newsletter email.
C. Automatic Data (Cookies & Analytics)
When you browse our website, certain data is collected automatically through cookies and third-party analytics tools, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referral source
- Timestamps
This data is collected through Google Analytics and Meta Pixel. The information is anonymized and is used to analyze website usage patterns and improve the quality of our services. More details about cookies can be found in Section 5 of this policy.
D. Data We Do Not Collect
For clarity and transparency, we want to emphasize this Website does not collect the following data:
Medical records or health data: This website does not store, process, or have access to patient medical records or any personal health data.
Payment or financial information: No financial transactions are processed through this website. We do not collect credit card numbers, bank account details, or any other financial information.
User account credentials: This website does not have a login or user account system. We do not collect passwords or any authentication data.
3. How We Use Your Data
The personal data we collect is used for the following specific purposes:
Processing and responding to appointment requests: Data submitted through the appointment form is used to contact you in order to confirm and schedule your appointment with the doctor or service you have selected.
Responding to contact form inquiries: Information you provide through the contact form enables our team to respond to your questions, feedback, or information requests accurately.
Sending newsletters and health information: For those who have given consent by subscribing to our newsletter service, we use your contact data to send periodic updates regarding health information, our services, and other educational materials.
Analyzing website traffic and improving user experience: Anonymized data from cookies and analytics tools helps us understand how visitors interact with our website, enabling us to continuously improve the design, content, and functionality of the site.
Complying with applicable law: We may use or retain your personal data as required by applicable Indonesian laws and regulations, including but not limited to UU PDP No. 27/2022.
We do not use your personal data for any purpose other than those stated above without obtaining your additional consent.
4. Third-Party Data Sharing
We understand that data sharing is a sensitive matter. We only share your personal data with third parties within a limited scope and for specific purposes, as follows:
Google Analytics & Meta Pixel
We use Google Analytics and Meta Pixel to analyze website visitor browsing behavior anonymously. The data collected by these services is used to measure website performance and advertising effectiveness. This data does not include personal information that can directly identify you.
You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on or by adjusting your browser settings. More information can be found in the Google Privacy Policy and Meta Privacy Policy.
CRM Provider
We use a third-party CRM (Customer Relationship Management) service to manage newsletter delivery. Our CRM provider receives only the name, phone number, and email address of newsletter subscribers. The CRM provider does not receive any health information, patient status, or any data beyond these basic contact details. The CRM provider has no way of knowing whether someone is a our patient or not.
We Do Not Sell Your Data
We will never sell, rent, or trade your personal data to any third party for commercial purposes. This principle applies without exception and represents our core commitment to protecting your privacy.
Where your personal data is processed by third-party service providers located outside Indonesia, we ensure that such transfers comply with applicable laws and provide an adequate level of data protection.
5. Cookies
Our website uses cookies, which are small text files stored on your device when you visit the website. Cookies help us understand how the website is used and allow us to provide a better experience. The use of non-essential cookies, including analytics and marketing cookies, is based on your consent provided through the cookie banner when you first access this website. The types of cookies we use are as follows:
Essential Cookies
These cookies are necessary for the website to function properly. Without essential cookies, basic features such as page navigation and access to certain areas of the website may not be available. These cookies do not collect information that can be used to identify you.
Analytics Cookies (Google Analytics)
These cookies allow us to count the number of visitors and see how visitors interact with the website. All information collected is anonymized and aggregated, meaning it cannot be linked to any specific individual. This data helps us improve the performance and content of the website.
Marketing Cookies (Meta Pixel)
These cookies are used to measure the effectiveness of our advertising campaigns on Meta platforms (Facebook and Instagram). Marketing cookies help us understand how visitors arrive at our website from advertisements and the extent of their interaction after visiting the site.
You can manage or disable cookies through your browser settings. Most modern browsers allow you to block or delete cookies. However, please be aware that disabling certain cookies may affect the functionality and your experience on this website.
Please note that Google Analytics has its own data retention settings. More information about how Google manages and stores analytics data can be found on the Google Analytics data policy page.
6. Data Security
We implement reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
SSL/TLS encryption: All communication between your browser and our website is encrypted using SSL/TLS protocols, ensuring that data transmitted cannot be accessed by unauthorized parties during transmission.
Access controls: Access to personal data is restricted to personnel who require such access to perform their operational duties.
However, we want to be transparent that no method of data transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of data transmitted to or through our website, but we are committed to continuously improving our security measures in line with technological developments and industry standards.
In the event of a data breach affecting your personal data, we will notify you no later than 72 hours after becoming aware of the breach, in accordance with applicable laws and regulations, including information about the nature of the breach, the data affected, and the steps we are taking to address the incident.
7. Your Rights
Under Law No. 27 of 2022 on Personal Data Protection (UU PDP), you as the owner of personal data have the following rights:
Right of access: You have the right to know and access your personal data that we hold.
Right of correction: You have the right to request correction or update of your personal data that is inaccurate or incomplete.
Right of deletion: You have the right to request the deletion of your personal data from our systems, subject to any legal obligations that require us to retain certain data.
Right to withdraw consent: You have the right to withdraw consent that you have previously given for the processing of your personal data.
Right to object: You have the right to object to certain processing of your personal data.
To exercise any of these rights, you may contact us by email at [email protected] or via phone at 021 298 881 38. We will respond to your request within 3×24 hours (three business days). We may need to verify your identity before processing your request to ensure the security of your data.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws and regulations. Our data retention policies are as follows:
Appointment and contact form data: Data submitted through appointment or contact forms is retained for the duration of the inquiry or request processing plus 1 (one) year, after which it will be permanently deleted.
Newsletter subscriber data: Newsletter subscriber contact data is retained for as long as you remain subscribed. After you unsubscribe, your data will be removed from our newsletter system.
Analytics data (Google Analytics/Meta Pixel): Data collected through Google Analytics and Meta Pixel is subject to the data retention policies of each respective service provider. This data is anonymized and cannot be directly linked to your personal identity.
9. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time in response to changes in legislation, operational changes, or improvements to our services. Any changes will be posted on this page with an updated "last updated" date.
Continued use of the website after policy changes have been published constitutes your acceptance of the updated terms. For significant changes that materially affect how we handle your personal data, we will make reasonable efforts to notify users, for example through a notice on the website.
We recommend that you review this page periodically to stay informed about our current data protection practices.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us through the following channels:
- Email: [email protected]
- Phone: 021 298 881 38
- Address: [ADDRESS]
Ciputra SMG Eye Clinic, Lotte Shopping Avenue Lantai 5 unit D, Jl. Prof. DR. Satrio Kav. 3-5, Kel. Karet Kuningan, Kec. Setiabudi, Kota Adm. Jakarta Selatan, Prov. DKI Jakarta
Ciputra SMG Eye Clinic, Pondok Indah Office Tower 5 lantai 2 Unit 201 Jl. Sultan Iskandar Muda Kav. V-TA, Kel. Pondok Pinang, Kec. Kebayoran Lama, Kota Adm. Jakarta Selatan, Prov. DKI Jakarta, 12310
Ciputra SMG Eye Clinic, Skyloft SOHO Lantai 8, Jl. Mayjend Sungkono No. 87, Kel. Gunung Sari, Kec. Dukuh Pakis, Kota Surabaya, Prov. Jawa Timur, 60224
Our team is ready to assist you and will endeavor to respond to every question or request within 3×24 hours (three business days).
